Ordering: It is important to use part numbers when placing your orders. This will speed your order, as well as help to eliminate errors. We prefer you place all orders on our website www.hotgokartpart.com
Hours: Business hours are Monday-Friday 9:00 a.m. to 5:00 p.m. 
Shipping: All orders are shipped via DHL. or priority mail unless otherwise specified. All shipping charges are the customers responsibility.
If you pay for express shipping, your order will be shipped ASAP. Express orders placed after 12:00 p.m. est. will be processed the Next Business Day. All standard shipping orders will be shipped within a day or two of payment receipt. If for some reason we are not able to ship within a few days, we will contact you.
Express Shipping: Our website calculator does not take dimensions into consideration when figuring shipping costs. We have made the necessary adjustments for Ground shipping, however, Express shipping may be more than quoted. If this is the case, we will contact you before we ship.